Terms of Service

2.1 The Terms specifically govern your access and use of the Platform which provides a comprehensive AI-powered social media management solution. You can access your account and manage your social media engagement using the Platform URLs. The Platform includes a Chrome browser extension that operates within your browser environment, a web-based dashboard for account management and analytics, and optional mobile applications for enhanced accessibility.

2.2 By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If you are below 18 (Eighteen) years of age, it is assumed that you are using/browsing the Platform under the supervision of a parent or legal guardian and that such parent or legal guardian has read these Terms and agrees with the same. In the event we are made aware that you are under the age of 18 years and have been using/browsing the Platform without the supervision of your parent or legal guardian, then in such case, we reserve the right to deactivate such account without further notice. Further, if you are using the Platform on behalf of a company or organisation, you represent that you have authority to act on behalf of such entity, and that such entity accepts these Terms.

2.3 Free Tools: The Platform also provides free marketing tools available at https://www.olly.social/tools ("Free Tools"). These Free Tools are covered by the same Privacy Policy and Terms of Service as the main Platform. Some Free Tools may require login or account creation, while others may be accessible without registration. Your use of any Free Tools, whether requiring login or not, is subject to these Terms and our Privacy Policy.

2.4 Free Forever Plan: The Platform offers a free forever plan that provides limited access to core features including 20 free comments per day, basic customization options, and access to supported social media platforms. The free plan is subject to usage limitations and feature restrictions as detailed on the Platform. We reserve the right to modify free plan features and limitations at any time.

3.1 Please note that we reserve the right, in our sole discretion, to update or change any portion of the Terms at any time that govern your use of the Platform. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms and conditions that apply at that time.

3.2 Any changes to the Terms will be effective immediately upon posting of such updated terms at this location. Your continued access to or use of the Platform after we post such updated Terms, constitutes your acceptance of the changes and consent to be bound by these Terms, as amended. If you do not agree to the amended Terms, you must stop accessing and using the Platform.

3.3 Please note that we may, from time to time, change or update these Terms that govern your use of the Platform. Every time you wish to use the Platform, please check these Terms to ensure you understand the terms and conditions that apply at that time. Further, please note that we reserve the right to either change the format and/or the content of the Platform or suspend the operation of the Platform for support or maintenance work, at any time.

3.4 We reserve the right to deny access, at any time, including the termination of your subscription and deletion of Account (defined hereinafter), to anyone whom we believe has violated any provision of these Terms or any other Platform Policies.

4.1 You agree that the sole purpose of registering on or using the Platform, is to avail the Service(s) and that you shall not use the Platform in any manner whatsoever for any other purpose other than as mentioned in these Terms or for purposes which are not permitted under the applicable law.

4.2 Registration process:

4.2.1 You may register and create an account ("Account") in one of the following ways:

4.2.2 By Signing up to the Platform: A User can create an Account on the Platform by providing basic information as may be required on the Platform viz a valid email address, or any other information as may be indicated on the Platform from time to time. Following this, an Account with an exclusive username and password (basis your inputs) will be created on the Platform for the User; or

4.2.3 By using a third-party account: A User can use the login credentials of a third-party account maintained by the User with a third-party service provider (illustratively, Google or Apple), in which case User will also be subject to relevant third-party terms and conditions applicable to such third-party account as may be imposed by the relevant third-party service provider from time to time. It may be noted that any fraudulent activity or abuse of your Account due to login via third party account is not attributable to the Company.

4.3 Post successful completion of creation of Account, you may be provided a free access of the limited Service(s) on the Platform, subject to the Terms thereof. We have the right to reject your application for opening an account or may cancel an existing account, for any reason, at the sole discretion of the Company.

4.4 User can create one or more staff accounts (each a "Staff Account") to allow one or more individuals to access the Account. Each Staff Account must include a full legal name and a valid email address. With a Staff Account, the User can set permissions and let other people access and operate the Account while determining the level of access that such Staff Account can have to the Account (including controlling access to specific business information available on the Account).

4.5 User shall be responsible for: (a) ensuring it's employees, agents and subcontractors, accessing the Account and/or Staff Account, comply with these Terms; and (b) any breach of these Terms by the User's employees, agents or subcontractors. User acknowledges and agrees that the User shall be responsible for the performance of all of its obligations under the Agreement, regardless of whether it sublicenses or subcontracts or assigns any such obligations to any third party, including but not limited to any affiliates or subsidiaries of the User.

4.6 You are solely authorized to operate the Account created by you. Consequently, it is your responsibility to maintain the confidentiality of the login credentials of your Account and/or Staff Account on the Platform and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your Account and/or Staff Account. You shall remain solely liable for all the actions undertaken through your Account and/or Staff Account.

4.7 You will: (a) immediately inform us of any unauthorized use of the Account and/or Staff Account or any other security breach; and (b) ensure that you log out of your Account and/or Staff Account at the end of each session. We, our employees, agents, directors and officers will not be liable for any loss, direct or indirect damage arising from your failure to comply with these Terms. You may be held liable for any losses incurred to us or any other user due to unauthorized use of their account by you. We reserve the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without notice to you.

4.8 Your usage of the Service(s) is monitored by us through our computer resources or systems. The usage can be accessed by a User by logging into their Account and viewing the dashboard provided by the Company. The calculation bases may be subject to changes.

4.9 If you are signing up on the Platform on behalf of your company or organization or employer, then such company/organization/employer shall be deemed be the User. You represent and warrant that you have the authority to bind such company/organization/employer to these Terms.

4.10 However, the Company disclaims itself of all liabilities incurring due to contraventions of any laws or rules of such foreign jurisdictions by such Users. The User's information is valuable and forms part of its personal or unique Information therefore the Company shall value the same by keeping it confidential.

5.1 The Company charges its Users for the Service(s) through multiple pricing models: (a) lifetime subscription plans that provide unlimited access to Platform features for a one-time payment, (b) agency plans for teams and agencies managing multiple accounts, (c) enterprise plans with advanced features and dedicated support, and (d) usage-based charges for LLM (Large Language Model) API calls when using third-party AI providers. All pricing is subject to regular revisions and is available at www.olly.social/pricing.

5.2 The Platform offers multiple billing options: (i) "Lifetime" plans for one-time payment with unlimited access to Platform features, (ii) "Agency" plans for teams with multiple user accounts, and (iii) "Enterprise" plans with advanced features and priority support. Lifetime plans provide access to all Platform features but do not include LLM API costs, which are billed separately by third-party providers (OpenAI, Anthropic, Google, Straico, OpenRouter) based on your usage. Users may also use local models via Ollama at no additional cost. We reserve the right to introduce new Service(s), plans, or modify existing offerings.

5.3 You are required to first make the payment of the opted subscription plan on the Platform in order to use the Service(s). Furthermore, in case of any overage usage of Service(s) by a User in the current month, the invoice for the same shall be raised in the following month. The User is required to pay the amount raised in the invoice within 15 days from the date the invoice is raised. However, if the User fails to pay the required amount within 15 days of receiving such invoice, in that event, Company reserves the exclusive right to terminate the Service(s) as provided to the User. Such termination shall be subject to restoration of the Service(s) in the event of payment by the User.

5.4 Any additional feature developed by the Company on the Platform, in the future, shall be subject to its own pricing or fee structure depending upon its own parameters.

5.5 You may pay the Fees by using the methods of payments as available, published and updated on the Platform, from time to time. Fees will be regarded as paid only after your payment has been confirmed. The Service will be available to you promptly after you have paid the Fees.

5.6 You may have the option to upgrade or downgrade your existing subscribed plan(s). However, there shall be no refunds in case of any downgrade of your existing subscribed plan(s).

5.7 Further, please note that the Fees are non-refundable and that the Company does not provide either partial or full refunds, for any subscribed plan(s) or partial payment on the Platform. Lifetime plans are sold as-is and are non-refundable once purchased.

5.8 Payments will be exclusive of applicable taxes. You will pay all Fees and applicable taxes in a timely manner and in compliance with Platform pricing schedule and you will reimburse the Company for any interest and collection costs resulting from overdue payments, if any.

5.9 While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

5.9.1 lack of authorization for any transaction;

5.9.2 exceeding the preset limit mutually agreed by you and between you and the bank;

5.9.3 any payment issues arising out of the transaction; or

5.9.4 decline of transaction for any other reason.

5.10 You acknowledge and agree that you shall not use the details of credit card/debit card/net-banking or any other payment instrument which is not lawfully owned by you.

5.11 Unless you cancel your subscription before your billing date, you authorize us to charge the Fee (defined below) for the next billing cycle to your Payment Method (Refer "Cancellation" process below).

5.12 AppSumo Sales: The Company previously offered lifetime plans through AppSumo marketplace. AppSumo lifetime plans are currently discontinued and offer features equivalent to the basic lifetime plan available on the Platform website. AppSumo plan holders retain access to their purchased features as per the terms of their original purchase. The Company reserves the right to modify or discontinue AppSumo plan features with reasonable notice.

5.13 LLM API Costs: When using third-party AI providers (OpenAI, Anthropic/Claude, Google/Gemini, Straico, OpenRouter), you will be billed directly by these providers based on your API usage. The Company acts solely as an intermediary facilitating access to these services. You are responsible for managing your API keys, monitoring usage, and paying all charges directly to the respective providers. The Company is not responsible for third-party API pricing changes, service disruptions, or billing disputes.

5.14 Olly Social API: The Platform also offers an optional Olly Social API service that provides access to proprietary AI models. Usage of Olly Social API is subject to separate terms and pricing as detailed on the Platform. API usage is tracked and billed according to the pricing structure in effect at the time of use.

5.15 Local Models: Users may configure local AI models via Ollama for free usage. Local model setup, configuration, and operation are the sole responsibility of the User. The Company provides integration support but is not responsible for local model performance, availability, or technical issues.

8.1 Either Party may terminate this Agreement at any time with or without cause. You may terminate your Account at any time by visiting your account settings or contacting support@explainx.ai.

8.2 We may terminate or suspend your Account and access to the Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8.3 Upon termination, your right to use the Platform will immediately cease. If you wish to terminate your Account, you may simply discontinue using the Platform or contact us at support@explainx.ai.

8.4 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

9.1 By using the Platform, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9.2 You may opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in such emails. However, you may not opt-out of service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Platform, technical and security notices).

10.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform:

10.1.1 In any way that violates any applicable federal, state, local or international law or regulation;

10.1.2 To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail", "chain letter" or "spam" or any other similar solicitation;

10.1.3 To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity;

10.1.4 In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

10.1.5 To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which, as determined by us, may harm the Company or users of the Platform or expose them to liability.

10.2 You are solely responsible for all content that you generate, post, or transmit through the Platform. You represent and warrant that all content generated or posted through the Platform complies with applicable laws and platform-specific terms of service.

10.3 You agree to comply with all terms of service and community guidelines of social media platforms where you use the Platform's services. The Company is not responsible for violations of third-party platform policies.

11.1 THE PLATFORM AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

11.2 We do not warrant that the Platform will be available at all times or that it will be error-free, secure, or free from viruses or other harmful components. We do not warrant that any defects will be corrected or that the Platform will meet your requirements.

11.3 AI-generated content, including comments, posts, summaries, and viral scores, are provided for informational purposes only. We do not guarantee the accuracy, quality, or appropriateness of AI-generated content. You are solely responsible for reviewing, editing, and approving all AI-generated content before posting or using it.

11.4 Viral scores and content predictions are estimates based on available data and algorithms. Actual performance may vary significantly. We do not guarantee that content with high viral scores will achieve viral status or that predictions will be accurate.

12.1 We strive to ensure that the Platform is available and accessible at all times. However, we do not guarantee uninterrupted, timely, secure or error-free operation of the Platform. The Platform may be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

12.2 We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, including the availability of any feature, database, or content, without prior notice or liability.

12.3 The Chrome extension functionality depends on browser compatibility and third-party platform APIs. We do not guarantee that the extension will work with all browser versions or that all features will be available on all supported social media platforms.

13.1 The Platform integrates with multiple third-party services including social media platforms (LinkedIn, X/Twitter, Instagram, Facebook, TikTok, Reddit, Product Hunt, YouTube, Threads, Quora, HackerNews, Medium, Skool), AI model providers (OpenAI, Anthropic, Google, Straico, OpenRouter), analytics services, and payment processors.

13.2 Your use of third-party services is subject to the terms and conditions and privacy policies of those third parties. We are not responsible for the availability, accuracy, or content of third-party services or for any transactions between you and third parties.

13.3 We do not endorse or assume any responsibility for any third-party services, content, products, or services. If you access any third-party service through the Platform, you do so at your own risk.

13.4 Social media platform APIs and policies are subject to change at any time. We are not responsible for changes to third-party platform APIs, policies, or terms of service that may affect Platform functionality.

14.1 All content generated through the Platform, including but not limited to comments, posts, summaries, and other text content created using AI features, is owned by you upon creation, subject to your compliance with these Terms.

14.2 You retain all rights to content you create or upload to the Platform. However, by using the Platform, you grant us a limited, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Platform services.

14.3 You represent and warrant that you have all necessary rights, licenses, and permissions to use any content you upload or generate through the Platform, and that such content does not infringe upon the rights of any third party.

15.1 Each Party shall, solely and exclusively own worldwide, in perpetuity, including renewal and extension periods, their respective Intellectual Property and nothing in these Terms shall be construed as conferring ownership of the Intellectual Property rights to other Party in any manner whatsoever.

15.2 The Company exclusively owns all Intellectual Property rights in the Platform including but not limited to: (a) the AI comment generation algorithms and methodologies, (b) the viral score prediction algorithms and content analysis systems, (c) the auto-commenter functionality and automation logic, (d) the brand voice customization and AI personality systems, (e) the content scheduling and posting infrastructure, (f) the analytics dashboard and reporting frameworks, (g) the Chrome extension code, functionality, and user interface, (h) the dashboard architecture and user experience designs, (i) all APIs, SDKs, developer tools, and integration protocols, (j) the multi-language support systems and translation mechanisms, (k) the gamification features including leaderboards and achievement systems, (l) custom actions and workflow automation systems, (m) all database structures, data models, and proprietary analytics methodologies, (n) third-party API integration logic and data processing methodologies, (o) all software, routines, data structures, protocols, programs, interfaces, technical documentation, updates and related materials across all platform components ("Company's Proprietary Rights"). These rights vest with the Company exclusively and in perpetuity.

15.3 You recognize that the Company is the owner of the Platform and the logo, trademark, if any, including but not limited to its variants and you shall not directly or indirectly, attack or assist another in attacking the validity of, or Company's or its affiliates proprietary rights in, the licensed marks or any registrations thereof, or file any applications for the registration of the licensed marks or any names or logos derived from or confusingly similar to the licensed marks, any variation thereof, or any translation or transliteration thereof in another language, in respect of any products/services and in any territory throughout the world. If you become aware or acquire knowledge of any infringement of Company's Proprietary Rights, you shall report the same at support@explainx.ai with all relevant information.

15.4 Company hereby grants to you, for the Term, a non-exclusive, non-assignable, non-sub-licensable and revocable license to use Company's Proprietary Rights or any other rights only to the extent as may be specifically allowed by Company in writing.

15.5 Except as specified hereinabove, nothing contained in these Terms shall be construed to grant any rights and title to the User in Company's Proprietary Rights.

15.6 In addition to any other remedies available to Company under these Terms or otherwise, any unauthorized use, alteration, modification, reproduction, publication, disclosure or transfer of Company's Proprietary Rights will entitle Company to any available equitable remedy against the User.

15.7 Upon termination by either or both Parties, all rights relating to Company's Proprietary Rights, along with modifications thereto, shall continue to vest with Company.

15.8 You shall not reverse assemble or reverse compile or reverse engineer in any manner either or directly or indirectly allow or cause a third-party to reverse assemble or reverse compile or reverse engineer in any manner whatsoever the whole or any part of Company's Proprietary Rights.

16.1 You retain ownership of all content you create, upload, or generate through the Platform. However, by using the Platform, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your content solely for the purpose of operating, providing, and improving the Platform.

16.2 We do not use your content, conversations, generated comments, posts, or any interaction data for training our AI models. Your content is used solely for providing Platform services and is not shared with third parties except as necessary to provide the services or as required by law.

16.3 When you use third-party AI providers (OpenAI, Claude, Gemini, etc.), your content may be processed by those providers according to their respective terms of service and privacy policies. You are responsible for reviewing and accepting those terms.

17.1 Both Parties acknowledge that they may have access to confidential information of the other Party. "Confidential Information" includes all non-public, proprietary or confidential information disclosed by one Party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

17.2 Each Party agrees to: (a) hold the other Party's Confidential Information in confidence; (b) not disclose such Confidential Information to any third party without the other Party's prior written consent; and (c) use such Confidential Information solely for the purpose of performing obligations under this Agreement.

17.3 API keys, authentication credentials, and account passwords are considered Confidential Information and must be protected accordingly.

18.1 You warrant that: (a) you have the legal capacity and authority to enter into this Agreement; (b) all information provided by you is accurate and complete; (c) you will comply with all applicable laws and regulations; (d) you will not use the Platform for any illegal or unauthorized purpose; and (e) your use of the Platform will not violate any rights of any third party.

18.2 You agree not to: (a) copy, modify, distribute, sell, or lease any part of the Platform; (b) reverse engineer or attempt to extract the source code of the Platform; (c) use the Platform to create a competing service; (d) use automated systems to access the Platform in a manner that sends more request messages than a human could reasonably produce; (e) interfere with or disrupt the Platform or servers or networks connected to the Platform; or (f) use the Platform to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature.

19.1 You agree to indemnify, defend and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Platform using your account.

19.2 IN NO EVENT WILL WE, OUR AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

19.3 The Company's total liability to you for all claims arising from or related to the use of the Platform is limited to the amount you paid to the Company in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

20.1 You may cancel your Account at any time by visiting your account settings at app.olly.social/dashboard or by contacting support@explainx.ai. For account deletion requests, please send an email to support@explainx.ai with your account deletion request.

20.2 Lifetime plans are non-refundable. Upon cancellation of a lifetime plan, you will retain access to the Platform features until the end of the current billing period or as otherwise specified in your plan terms.

20.3 Upon cancellation, all of your data may be permanently deleted from our servers. We are not obligated to retain your data after cancellation. You are responsible for exporting any data you wish to retain before canceling your Account.

20.4 We reserve the right to cancel or suspend your Account at any time for violations of these Terms or for any other reason we deem necessary.

21.1 From time to time, we may offer beta or experimental features ("Beta Services"). Beta Services are provided "as is" and may contain bugs, errors, or other issues. We make no warranties regarding Beta Services.

21.2 Beta Services may be modified or discontinued at any time without notice. We are not obligated to provide support for Beta Services or to continue offering them.

21.3 Your use of Beta Services is at your own risk. We are not liable for any damages arising from your use of Beta Services.

22.1 The Company is committed to conducting business in an ethical and legal manner. We prohibit any form of bribery, corruption, or improper influence in our business dealings.

22.2 You agree not to offer, give, request, or accept any bribe, kickback, or other improper payment in connection with your use of the Platform or any business relationship with the Company.

22.3 Violation of this policy may result in immediate termination of your Account and may subject you to legal action.

23.1 The Company complies with applicable anti-money laundering laws and regulations. We reserve the right to verify your identity and to monitor transactions for suspicious activity.

23.2 You agree to provide accurate information about your identity and to cooperate with any identity verification or due diligence requests.

23.3 We may suspend or terminate accounts that we suspect are involved in money laundering or other illegal activities.

24.1 We provide customer support through support@explainx.ai. We strive to respond to support requests in a timely manner but do not guarantee specific response times.

24.2 Support is provided in English. While we may attempt to assist users in other languages, we do not guarantee support in languages other than English.

24.3 Enterprise and Agency plan users may receive priority support as detailed in their plan terms. Free plan users receive best-effort support.

24.4 We provide documentation and resources at docs.olly.social to help users understand and use the Platform. Official support is provided exclusively through support@explainx.ai.

25.1 Data Storage and Processing: We store user data securely on servers located in the United States. All data is encrypted in transit and at rest. We do not share customer data with third parties except as necessary to provide services or as required by law.

25.2 GDPR Compliance Status: We are actively working towards full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. While we are committed to implementing GDPR-compliant practices, we acknowledge that full compliance is an ongoing process. We are continuously improving our data protection measures, privacy policies, and user rights implementation to meet GDPR requirements.

25.3 Your Data Rights: Under applicable data protection laws, including GDPR (where applicable), you have the right to:

25.3.1 Access your personal data;

25.3.2 Rectify inaccurate or incomplete data;

25.3.3 Request erasure of your data ("right to be forgotten");

25.3.4 Restrict processing of your data;

25.3.5 Data portability (receive your data in a structured format);

25.3.6 Object to processing of your data;

25.3.7 Withdraw consent at any time.

25.4 Exercising Your Rights: You can exercise your data rights by:

25.4.1 Visiting your account settings at app.olly.social/dashboard to access, modify, or delete your data;

25.4.2 Contacting us at support@explainx.ai with your data rights request. For account deletion requests, please send an email to support@explainx.ai;

25.4.3 We will respond to data rights requests within 30 days as required by applicable law, subject to our ongoing GDPR compliance implementation.

25.5 API Keys and BYOK: When you use Bring Your Own Key (BYOK) functionality with third-party AI providers, your API keys are stored locally in your browser extension. We have no access to your API keys or data processed through them. You are responsible for managing your API keys and complying with third-party provider terms.

25.6 Data Retention: We retain your data for as long as necessary to provide services and comply with legal obligations. When you delete your account (by sending an account deletion request to support@explainx.ai), we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

25.7 Privacy Policy: Our Privacy Policy, available at www.olly.social/privacy-policy, provides detailed information about how we collect, use, store, and protect your data. By using the Platform, you agree to our Privacy Policy.

25.8 Data Processing: We do not use your content, conversations, generated comments, posts, or interaction data for training our AI models. Your data is used solely for providing Platform services.

25.9 Third-Party Data Processing: When you use third-party AI providers (OpenAI, Claude, Gemini, etc.), your content may be processed by those providers according to their terms. We are not responsible for third-party data processing practices.

26.1 This Agreement is governed by and construed in accordance with the laws of India, without giving effect to any choice or conflict of law provision or rule.

26.2 Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Platform shall be instituted exclusively in the competent courts of Mumbai, India.

26.3 You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

27.1 Neither Party shall be liable for any failure or delay in performance under this Agreement which is due to earthquake, fire, flood, act of God, act of war, terrorism, epidemic, pandemic, internet outage, third-party service failure, or other causes which are beyond the reasonable control of such Party.

27.2 If a force majeure event continues for more than thirty (30) days, either Party may terminate this Agreement upon written notice to the other Party.

30.1 These Terms supersedes all previous oral and written terms and conditions (if any) communicated to you by us, for the use of Platform, and the rights and liabilities with respect to any Service(s) to be provided by us shall be limited to the scope of these Terms.

30.2 Both the Parties agree that these Terms are accepted by both the Parties on a non-exclusive basis and that both Parties shall be free to engage any third-party as its client/service provider to procure/provide similar or identical Service(s).

30.3 The Platform supports multiple social media platforms including but not limited to LinkedIn, X (Twitter), Instagram, Facebook, TikTok, Reddit, Product Hunt, YouTube, Threads, Quora, HackerNews, Medium, and Skool. Support for additional platforms may be added or removed at any time.

30.4 The Platform supports multiple languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Polish, Vietnamese, Slovakian, Czech, Finnish, Romanian, Hungarian, Indonesian, Thai, Hebrew, and others. Language support may vary by feature and is subject to change.

30.5 Chrome Extension: The Platform includes a Chrome browser extension that provides AI-powered social media engagement features. The extension requires certain browser permissions to function. By installing the extension, you consent to these permissions. The extension operates within browser security constraints and is subject to Chrome Web Store policies.

30.6 Dashboard Features: The Platform provides a web-based dashboard at app.olly.social for account management, social media scheduling, analytics viewing, brand voice configuration, and AI personality management. Dashboard features may vary by plan type.

30.7 Social Media Scheduling: Users can connect their social media accounts and schedule posts through the Platform dashboard. Scheduling functionality depends on third-party platform APIs and may be subject to limitations or changes. The Company is not responsible for third-party API changes that affect scheduling functionality.

30.8 Analytics and Reporting: The Platform provides analytics and reporting features including engagement tracking, performance metrics, and content analysis. Analytics data is based on available information from third-party platforms and may be incomplete or delayed. We do not guarantee the accuracy or completeness of analytics data.

30.9 Brand Voice and AI Personalities: Users can configure brand voice settings and create custom AI personalities for personalized content generation. Brand voice configurations are stored securely and used solely for content generation. We do not guarantee that AI-generated content will perfectly match your brand voice.

30.10 Auto-Commenter: The Platform offers automated commenting features for supported social media platforms. Auto-commenter functionality operates within browser constraints and platform-specific limitations. Users are responsible for reviewing and approving all auto-generated comments before posting. The Company is not responsible for comments posted through the auto-commenter feature.